Privacy Policy

okkw is a trusted online gaming platform in Bangladesh. We believe that every user's right to privacy of their personal information is a fundamental right. This Privacy Policy ("Policy") explains how okkw collects your personal information, the purposes for which it is used, how long it is stored, and with whom it may be shared.

This policy applies to okkw's website, mobile version, and any services connected to the platform. It comes into effect whenever you register on okkw, play games, make transactions, or contact the support team.

Our platform is for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

2.1 Information You Provide Directly

When you create an account on okkw or use our services, you voluntarily provide the following information:

• Full name and username
• Date of birth (for age verification)
• Email address
• Mobile number
• Payment method details (bKash, Nagad, Rocket, Upay numbers)
• Documents required for identity verification (National ID or passport details)

2.2 Automatically Collected Information

When you use okkw, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Session duration on the platform and page visit history
• Game play history and betting activity
• Deposit and withdrawal transaction records
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may collect information from legitimate third-party verification services. This information is used solely for account security and legal compliance.

okkw uses the information collected about you for the following specific purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To manage game play, betting features, and deposit and withdrawal services.
• Identity & Age Verification: To confirm that the user is 21 years of age or older.
• Security Assurance: To prevent fraud, money laundering, and other illegal activity.
• Customer Support: To resolve your questions, complaints, and requests.
• Communication: To send platform updates, service changes, and important notices.
• Responsible Gaming: To identify problematic gaming behavior and provide assistance when needed.
• Legal Obligations: To comply with applicable laws and regulations.
• Platform Improvement: To conduct analysis for improving service quality.

okkw may share your personal information with third parties in limited and specific circumstances. These circumstances are:

4.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud prevention, and technical infrastructure management. These partners are given only the information necessary to carry out their specific tasks and are required to adhere to our privacy standards.

4.2 Legal Obligations

If disclosure of information is required by legal process or by the direction of a competent authority, okkw will comply with that direction. In such situations, we disclose the minimum amount of information necessary.

4.3 Business Changes

In the event of a business merger, acquisition, or significant restructuring of the company, your information may be transferred to the new entity. In such cases, we will notify you in advance and ensure the same standard of privacy protection.

okkw takes industry-standard technical and administrative measures to keep your personal information secure.

• SSL Encryption: All data transfers are encrypted using SSL (Secure Sockets Layer) technology, which prevents unauthorized access.
• Data Encryption: Stored sensitive information — such as passwords and payment details — is kept in encrypted form.
• Access Control: Only authorized personnel can access user information, and their activity is monitored.
• Firewall & Security Monitoring: Our servers are protected by firewalls at all times and suspicious activity is detected immediately.
• Security Audits: Regular security audits are conducted to identify and address potential vulnerabilities.
• Staff Training: All our staff are trained in privacy and data protection.

While we take the highest security measures, it is not possible to guarantee 100% security in the world of information technology. We therefore recommend that you always keep your account password strong and do not share it with anyone.

okkw uses cookies and similar technologies to improve your experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Without these, the platform will not function properly. They are required for login sessions and security verification.
• Functional Cookies: These are used to remember your preferences and settings.
• Analytical Cookies: These are used to analyze platform usage statistics, which helps improve service quality.

6.2 Cookie Controls

You can control or decline non-essential cookies through your browser settings. However, please note that disabling certain cookies may limit the functionality of the platform.

okkw retains your information only for as long as it is necessary or legally required. Generally:

• All your information is retained while your account remains active.
• After account closure, certain information is kept for a defined period in accordance with legal and regulatory obligations.
• Transaction records and identity verification information are retained for as long as required to meet legal obligations.
• Once the purpose of retention has been fulfilled, the information is securely deleted or anonymized.

As a user of okkw, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right of Rectification: If your information is inaccurate, you can request that it be corrected.
• Right of Erasure: In certain circumstances you can request that your information be deleted, however some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances you can request that processing of your information be limited.
• Right to Object: You can object to certain types of processing.
• Right to Portability: You can request that your information be provided in a structured, machine-readable format.

To exercise these rights or for any questions, please contact our support team. You can use okkw's 24/7 live chat or email us at [email protected]. Our support team can assist you in both Bengali and English.

okkw is for users aged 21 and above only. We do not knowingly collect any personal information from minors. An age verification process is in place at the time of account registration.

If a parent or legal guardian believes that their child has created an account on okkw, please contact [email protected] immediately. Such accounts and associated information will be deleted promptly.

okkw may update this privacy policy from time to time. If significant changes are made to the policy, we will:

• Post a clear notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the policy.

If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the updated policy. We therefore recommend that you read this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. okkw's support team is ready to serve you 24 hours a day, 7 days a week.

• Live Chat: Get instant help through the live chat feature on the website.
• Email: [email protected]

Our support team is able to assist you in both Bengali and English. We will respond to your query as quickly as possible.